Shipping Policy for Fintook

Fintook is primarily a digital platform, but your physical card, welcome kit, and any related documentation still need to reach you safely. This Shipping Policy explains how we handle processing, delivery, costs, and responsibilities for anything we ship.

Scope of Policy

This policy applies to all physical items shipped by Fintook — including debit/prepaid cards, welcome kits, promotional merchandise, and any physical documentation tied to your account.

Shipping Regions

• Domestic Shipping: Fintook currently ships within India. Delivery timelines may vary by location.
• International Shipping:We don't currently ship physical cards or documents outside India. We'll notify customers when this becomes available.

Order Processing

• Order Confirmation:Once your card is approved, you'll get a confirmation email with your order summary and delivery address.
• Processing Time: Cards are dispatched within 1–3 business days of approval. This may extend slightly during high-demand periods.
• Changes to Orders:Address changes must be requested within 24 hours of confirmation — we can't guarantee changes after that window.
• Order Tracking:Once dispatched, you'll receive a tracking number by email to follow your card's delivery status.

Shipping Costs

• Standard Shipping: Available at a flat rate, based on your location.
• Expedited Shipping: Available at an additional cost for faster delivery.
• Free Shipping: Fintook offers zero joining fee, which includes free standard card delivery.
• Promotional Offers: Shipping discounts may apply during select campaigns and will reflect at checkout.

Delivery Times

• Estimated Delivery: Standard delivery typically takes 5–7 business days; expedited delivery takes 2–3 business days.
• Delivery Delays:Delivery estimates aren't guaranteed — weather, courier delays, or other disruptions can occasionally push timelines.
• Signature Requirement:Card deliveries require a signature on receipt. If you're unavailable, the courier will leave redelivery instructions.

Undeliverable Packages

• Incorrect or Incomplete Address: Please double-check your address — incorrect details may lead to returned shipments and reshipment fees.
• Failed Delivery Attempts:After multiple failed attempts, your card will be returned to us. We'll notify you and arrange reshipment.
• Refused by Recipient: If delivery is refused, the item returns to Fintook and reshipment fees apply.

Damaged or Lost Shipments

• Damaged Shipments: If your card arrives damaged, contact Fintook Support within 48 hours with photos of the damage and your order number.
• Lost Shipments:If your card hasn't arrived within the estimated window, reach out — we'll trace it with the courier and reship at no extra cost if confirmed lost.

Returns and Exchanges

• Return Eligibility: Physical items can be returned within 30 days of delivery, in original condition.
• Return Shipping Costs:You're responsible for return shipping unless the item was damaged or incorrect.
• Exchange Policy: Exchanges are processed as a return followed by a fresh order.
• Refunds: Refunds are issued within 7–10 business days of us receiving the returned item, to your original payment method.

Confidential Document Shipping

• Secure Packaging: Sensitive documents are sealed in tamper-evident envelopes.
• Restricted Delivery: Certain shipments require restricted delivery so only the intended recipient can accept them.
• Proof of Delivery: A signature and timestamp are recorded for confidential document shipments.

Shipping for Promotional Merchandise

• Shipping Timeline: Promotional merchandise ships within 5–10 business days of a campaign ending.
• Shipping Costs: Any applicable costs are shown at the time of redemption.
• No Returns:Promotional merchandise isn't returnable, except if damaged or incorrectly shipped.

Customs, Duties, and Taxes

Not currently applicable, as Fintook ships within India only. This section will be updated if international shipping becomes available.

Customer Support

Questions about your shipment?

• Email: support@fintook.com
• Phone: +91 9876543210
• Live Chat: Available during business hours on our website

Policy Updates

Fintook may update this Shipping Policy from time to time. Changes take effect immediately upon posting — we recommend checking back periodically.